Consumer Financial Protection Bureau
Dashboard of consumer financial services complaints.
Jul 2026
Key metrics
Complaints 2026
All years combined
Years covered
Timely response rate
Annual complaint totals reported to the CFPB.
Primary signal
Annual complaint volume has grown by several orders of magnitude across the reporting period. Credit reporting remains the largest category and accounts for almost half of all complaints in the product breakdown below.
What the data shows
The dataset spans 16 reporting years, from 2011 to 2026. Annual volume rose from 2,536 to 3,822,785 across that period.
Credit reporting generated the largest number of complaints, followed by debt collection and credit cards. Together, those categories represent more than four-fifths of complaints in the product breakdown.
Company response performance remained high overall, although response rates varied by product. Student-loan and debt-collection complaints recorded the lowest timely-response rates among the displayed categories.
Complaints by product
Year-to-date volume, category share, annual change, and company response performance.
Product-level complaint indicators
| Product | Complaints | Share (%) | YoY change (%) | Timely response (%) |
|---|---|---|---|---|
| Credit reporting | 210,450 | 44.8 | 8.4 | 97.6 |
| Debt collection | 94,120 | 20 | -2.1 | 96.2 |
| Credit cards | 81,430 | 17.3 | 4.7 | 98.4 |
| Mortgages | 36,870 | 7.8 | 1.9 | 99.1 |
| Checking and savings | 28,940 | 6.2 | 6.3 | 98.8 |
| Student loans | 11,582 | 2.5 | -3.6 | 95.7 |
| Vehicle loans | 6,700 | 1.4 | 2.8 | 97.9 |
Methodology
Annual complaint totals are retrieved from the CFPB Consumer Complaint Database and cached at build time. The product-level values below are synthetic seed data created to test the report interface.
In production, the product breakdown should normalize product names, remove duplicate records, and aggregate complaints by submission date and category. Percentage changes should be calculated against an equivalent prior-year reporting period.
Complaint counts reflect reports submitted to the CFPB and should not be interpreted as direct measures of product prevalence, company size, or confirmed misconduct.